Complaints Policy

Radius Charge is committed to providing our customers with the best possible service.

Although we hope that you never have to experience any issues with our products or services, we have a well-defined policy in place to ensure that any complaints are addressed promptly and effectively.

How to make a complaint

To make a complaint, please contact us as soon as possible in any of the following ways:

By phone

You can call us on 01664 914 088 from Monday to Friday, 9am to 5pm.

By email

You can email us at chargecomplaints@radius.com

By post

To log a complaint by post, please write to:

Head Office – Emperor Way, Crewe, Cheshire, CW1 6BD

Northern Ireland Office – Waters Edge, Clarendon Dock, Belfast, BT1 3BH

Radius Charge will acknowledge the receipt of the complaint within five working days and will respond to the complaint within 15 working days of receiving it.